APLIKASI TQM DALAM PENGELOLAAN PENDIDIKAN
DOI:
https://doi.org/10.24235/al.ibtida.snj.v1i1.462Abstract
Abstraksi
Di era globalisasi dan modernitas saat ini peningkatan mutu pendidikan menjadi masalah yang urgen. Pendidikan yang baik dan bermutu menjadi dasar pengembangan dan kemajuan. Oleh karena itu pengelola dan penyelenggara pendidikan harus merespon berbagai kebijakan pemerintah dan harapan masyarakat.
Pendidikan yang dikelola lembaga pendidikan merupakan amanah. Bagaimanapun kepercayaan itu harus dibayar dengan layanan pendidikan yang memberikan kepuasan kepada pelanggan. Kepuasan tersebut hanya dapat dicapai melalui penyelenggaraan pendidikan yang bermutu. Mutu yang benar-benar mampu memuaskan pelanggan adalah mutu yang secara teoritis nyaris tanpa cacad.
Tulisan ini menyajikan pembahasan tentang TQM yang meliputi pengertian landasan pemikiran, hambatan, dan strategi aplikasinya ke dalam pendidikan.
Kata Kunci :Â Pendidikan, Manajemen, Mutu, Total, Kepuasan, Pelanggan
References
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